During the recently-concluded GITEX Technology Week 2020 in Dubai, United Arab Emirates, Avaya received a number of accolades at the Future Enterprise Awards.
One of Avaya’s customers, the American Hospital Dubai bagged the Healthcare Implementation of the Year award. Avaya was recognized as “Enterprise Vendor of the Year,” while the “Technology Personality of the Year” award was bestowed to Nidal Abou-Ltaif, President, Avaya International.
“Customers continue to recognize the value of Avaya’s communication and collaboration platforms. As remote working and digital collaboration have become the norm this year, the company’s cloud-based solutions have become mission-critical to countless organizations’ daily operations. The company has enabled millions of workers and students to go remote, and the team’s recognitions for these efforts is well deserved,” according to Kausar Syed, Group Sales Director at CPI Media Group, the organizer of the Future Enterprise Awards.
American Hospital Dubai has adopted a comprehensive suite of digital contact center services, with Avaya OneCloud CCaaS at their core, enhancing its teams’ ability to communicate with patients along their health journey. By connecting people, resources, data, and solutions, the solution helps American Hospital Dubai optimize its operations help care team members communicate seamlessly so that they are more accessible.
Avaya OneCloud is a unique hybrid delivery architecture that protects investments by preventing disruption and ensuring a multi-experience continuity across each phase of an organization’s personalized cloud journey. This multi-cloud application ecosystem is the heart of Avaya’s value to its customers by delivering effortless, seamless, and context-driven experiences across all touchpoints.
“On behalf of the Avaya team, I extend my congratulations to American Hospital Dubai, which has earned a well-deserved recognition for its innovative approach to creating a connected patient experience. I would also like to congratulate Nidal and our colleagues on their recognitions. At Avaya, we are guiding our global client base, including retailers, schools, healthcare, governments, and businesses of all shapes and sizes, and helping them find new ways to connect, create and think as they write the new rules for their industries,” said Simon Harrison, SVP and Chief Marketing Officer, Avaya.
Prior to the double wins of Avaya at the GITEX Technology Week 2020, the company was named Best Digital Banking Innovation Provider at the MEA Finance Awards.