Alorica, a Leading Global Provider of Customer Experience Solutions, unveils its latest expansion in Davao City with the launch of Alorica Davao 3. The state-of-the-art facility, located in the vibrant Matina IT Park, occupies over 3,000 square meters of operational space and reflects the company’s significant growth in the area. The company currently employs more than 4,500 individuals in Davao and is committed to further contributing to the city’s economic development with the addition of more jobs.
The Alorica Davao 3 facility can house an additional 5,000 new employees, making it a key office location for attracting top talent. Boasting its own recruitment hub with the capacity to process 150 on-site job applications, the site would enable the company to meet the surging demand for its digitally-charged CX solutions.
Creating New Opportunities
The ribbon-cutting ceremony, which was held right after the holy mass, was attended by Alorica Davao leadership.
“This launch is a celebration of Alorica’s successful growth and continued commitment to Davao City. It adds to our existing presence here with two contact centers already in operation. I am proud of our local team’s exceptional performance, enabling us to serve more clients in various industries including in high-growth sectors, such as technology and e-commerce. With the grand opening of Alorica Davao 3, we are looking forward to providing residents with opportunities to grow their careers with us. This new site holds great potential, not only for Alorica but also for the many locals who choose to pursue their professional aspirations with our organization,” according to Mirei Magallona, Regional President of Asia-Pacific at Alorica.
Alorica has seen substantial growth across its workforce in the region, with employee numbers rising from 2,474 at the height of the pandemic in December 2020 to 4,538 CX representatives less than a year later.
In keeping with its commitment to supporting employee welfare and financial security, Alorica offers a robust benefits package that encompasses a range of perks. This includes night shift pay, a rice stipend, a 13th-month salary, paid leave, holiday and overtime pay, a mental health program, and free medical insurance upon full-time hire. Probationary employees can also look forward to having more options for HMO coverage for themselves and their dependents upon regularization.
Showcasing Mindanao’s Culture, Ethnicity, & Work Ethic
Developed with the employees’ well-being in mind, Alorica’s new facility strives to create an inclusive and engaging work environment for its people, emphasizing the company’s award-winning culture of connection and empowerment. The uniquely built lobby was designed by Kublai Milan, a renowned Mindanao artist, highlighting the Mindanao style.