Concentrix Corporation, a global leader in technology solutions and customer experience (CX) services, has announced the acquisition of BlinkCX, a tech-driven CX consulting firm based in the Philippines. The move is set to enhance Concentrix’s presence in the country by strengthening its operational team and expanding its client base.
Amit Jagga, Executive Vice President and Chief Business Officer of Concentrix Philippines, expressed excitement about the acquisition. “We’re thrilled to welcome BlinkCX into the Concentrix Philippines family. BlinkCX’s expertise in technology platforms and tools, experience management, as well as data-driven insights will play a key role in accelerating Concentrix’s growth and enhancing partnerships with local clients. The integration of BlinkCX’s team of data analysts, strategy consultants, and project managers expands our capability to deliver transformative outcomes and explore new opportunities for growth right here in the country. It’s a mark of our ongoing commitment to invest here, and to demonstrate that the Philippines delivers world-class, superior services,” according to Jagga. He added that the integration of BlinkCX’s team of data analysts, strategy consultants, and project managers will boost Concentrix’s ability to deliver transformative outcomes and uncover new growth opportunities in the Philippines.
[L-R] Kevin Rotairo – BlinkCX CTO, Aldrin Dulig – Concentrix PH VP for Finance, Amit Jagga – Concentrix PH EVP and Chief Business Officer, Alex Benavidez – BlinkCX President & CEO, Darwin Jacquez – BlinkCX COO, Claire Alfonso – Concentrix PH Group Vice President for Client Success.
The acquisition also brings established partnerships with key technology providers, enhancing Concentrix’s capabilities in artificial intelligence (AI), automation, and analytics. These advancements are expected to solidify Concentrix’s position as a leader in the rapidly evolving CX industry.
During a strategic planning session this week, Concentrix officially welcomed BlinkCX founders Alex Benavidez, Darwin Jacquez, and Kevin Rotairo, along with their team, to the organization. The collaboration marks a significant milestone for Concentrix’s operations in the Philippines, a country where it has been operating for 18 years.
“After 18 years of operating in the country, we’re very proud of this deal that allows us to continue supporting Filipino talent and the local economy, win new business, deliver innovative and comprehensive services, and deepen Philippine client relationships. I’m confident that this next chapter will bring further growth and success in our journey,” Amit added.
The acquisition of BlinkCX reinforces Concentrix’s strategy of investing in transformative technologies and services, further cementing its role as a key player in the Philippine CX landscape.