Cebuana Lhuillier Insurance Brokers (CLIB), a key player in the Philippine microinsurance sector, is driving business growth by investing in cutting-edge technology and strengthening its claims processing infrastructure. As the company issues more than 1.5 million insurance policies monthly, it is ramping up its digital capabilities to ensure faster, more responsive service across the country.
“As we grow and reach more communities, we’re strengthening our systems and capabilities. These investments ensure we’re ready to meet tomorrow’s demand with fast, reliable service,” according to Jean Henri Lhuillier, Cebuana Lhuillier President and CEO.
To accommodate the increasing demand, CLIB has expanded its team nationwide, including claims support staff, front-line service agents, and back-end personnel. Central to this expansion is the launch of an upgraded Claims Management System (CMS) — a comprehensive platform that automates and tracks the entire claims process, from filing to resolution. This digital transformation reduces processing delays and enhances overall customer experience.
“Our enhanced CMS streamlines claims, making service faster, more efficient, and more compassionate. We’re honoring the trust of millions of Filipinos through better systems and stronger support,” said Philippe Andre Lhuillier, Cebuana Lhuillier Senior Executive Vice President.
Looking ahead, CLIB plans to incorporate artificial intelligence tools into its CMS to further accelerate claims processing and improve accuracy. This forward-looking strategy aims to deliver transparent and timely outcomes, enhancing customer trust and satisfaction.
Beyond operations, CLIB is committed to making insurance accessible to all. With a presence in more than 3,500 branches, partner outlets, and digital platforms nationwide, the company offers a comprehensive range of affordable insurance products, including personal accident, property, and business coverage tailored for everyday Filipinos.
As CLIB continues to embrace innovation, it reaffirms its mission of financial inclusion — providing every Filipino with the protection they need to thrive. For more information, you may visit https://cebuanalhuillier.com/microinsurance/.