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Very Bad Service at Chowking Waltermart Makati

At around 1938H tonight (based on what’s written in the receipt issued to me by Chowking Waltermart Makati; operated by WMOB King Chow, Inc. with SI#02767238 and TIN 234-661-725-000VAT), I placed an order for ten (10) 3-piece pork siomai. After paying, I was given my wait number.

Some 22 minutes later, here comes my takeout. I checked the contents and asked where the chili sauce oil is. The male crew replied that they DO NOT HAVE CHILI SAUCE OIL!

I rushed to the counter and looked for the branch manager and asked for an explanation. It may seem to be nothing, but this is the second time in less than a week that I bought the same quantity of pork siomai in this same branch. To make things worst, the duty branch manager is the same girl when I complained about the matter (of not having chili sauce oil available) Thursday last week. She keeps on explaining that they do have a problem with the chili sauce oil (dunno what kind of problem that is!) and was apologetic that her crew failed to inform me of such dilemma.

How can I accept such apology when it is the second time it had happened to me, and the reason is still the same – and worst, the crew failed for the 2nd time to advise beforehand that chili sauce oil is NOT AVAILABLE. During my visit last week, in addition to the lack of chili sauce, this branch is notorious in just giving a piece or two of soy sauce, when I did ordered for 10 sets of pork siomai (some 30 pieces in all).

What made me mad is when the branch manager offered to: (1) refund my payment after letting me wait for almost 30 minutes for my orders; (2) offering me to take the hot sauce in lieu of the chili sauce oil – pathetic! I asked her if the hot sauce is for the pork siomai, and she replied it is NOT for the pork siomai! Is she trying to make me more pissed off or make me look a fool?!

Chowking Philippines, you better check on this shabby franchise of your brand. A branch not worth visiting. How I missed the branch at the back of Makati Cinema Square (closed already). Seems that this franchise of yours is implementing drastic cost-cutting measures that is causing a major blow in the image of your brand.



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