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Tag Archives: stupidity

Smart Bro Pocket WiFi Application FAIL!

Another classic example on how mobile services in this country never fails to disappoint me …

Last 08 APR 2011, 21 days ago, I applied for a Smart Bro Pocket WiFi online, and just minutes later a certain Marc Arllan A. Laban-laban (Project Staff, Sales Strategies & System, Smart Communications, Inc.) sent me an email together with the application form. Within minutes, I sent him back the duly accomplished application form, together with all the requirements via facsimile – as instructed in the email he sent.

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Upon sending the requirements and the duly accomplished application form to this Marc Arllan Laban-laban, I immediately sent an email asking for confirmation if he did received the documents – no (immediate) response was received. Three (03) days later, 11 APR 2011, I sent a follow-up email asking if this Marc Arllan Laban-laban received the application form, together with documentary requirements I sent via facsimile, and he did called me up on my mobile asking for more documentary requirements – thus, I sent him my latest Smart Gold bill.

Follow-ups from my end had been made daily, until 14 APR 2011 when this Marc Arllan Laban-laban replied to my email (a couple of them, actually) stating: “Hi sir. I apologize for late reply. I’ll follow up your application today. – Marc” – this was the last communication I received from him.

I thought that I will be able to use the Pocket WiFi during the long holiday break, but it was an exercise in futility of imagination.

Today, 29 APR 2011 – some 21 days after the application has been sent to Marc Arllan Laban-laban, I called Smart Bro Hotline to make a follow-up on whatever happened to the documents I submitted. Surprise! Surprise! Smart Bro Hotline cannot find the application form I accomplished and submitted via facsimile to Marc Arllan Laban-laban last 08 APR 2011! What a shame on me tantamount to stupidity?! I am making a follow-up and it seems that this Marc Arllan Laban-laban did not submitted the application form, together with the document requirements to the unit that will handle (will process) my application. Tried calling the number gave to me by this Marc Arllan Laban-laban, and that office (telemarketers, shame on you!) advised me that he was transferred to another department (why didn’t you just kicked him out?!) and they cannot locate my application!

Minutes after I banged the telephone to these telemarketers trying to fool around me, asking me to just drop by a Smart Wireless Center to fill-up an application form, etc. a certain Ryan Jara called my mobile telling me that his guy left an application form at home today. He asked me to accomplish the form and to submit all of the requirements to a Smart Wireless Center. WHAT?! Are you kidding?! Or are you plain STUPID?! I waited for 21 days and now you’re telling me to go back to square one?!

This is really how you treat your loyal subscribers?!

Stupid Policemen

Later this afternoon, Rose and I decided to take Robyn for a stroll twowards the EDSA end of Evangelista St., some ten blocks away from our place. Our first stop was Mercury Drug to claim my replacement Suki Card (was demagnetized weeks ago). Since Robyn was in his stroller, I was obliged to take the accessibility ramp, which is at the far corner of the street. Approaching the ramp, came a brand new Isuzu DMax marked with PNP (no unit nor district indicated) on the sides. Had no choice, but to give way — that’s weird; at the airport, pedestrians are always the highest priority (next to aircrafts). Now, the PNP patrol car is blocking the accessibility ramp — damn cops! Three men — not in their uniforms — disembarked the DMax, and I told the driver (in Filipino, politely), “Bossing, hinarangan naman po ninyo yung accessibility ramp.” The guy from the passenger side replied, “Hindi, sandali lang kami.” But I stared on the driver, and he must had thought that I was right, and went back to the patrol car and moved the vehicle so as not to block the ramp.

Come to think about it, being cops, they should be the one’s who should know where to park properly. Business establishments spend extra effort and extra peso just to build these accessibility ramps, yet these men in uniform (not in uniform in this case) disregard disrespected the mere fact that the ramp was built for accessibility of disabled, old, and simple tax payers.

Stupid policemen. Should had brought my digicam with me.