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Tag Archives: bdo

SmartPH Mobile Banking Activation Error (Error in Plug-in Data) — Case Closed!

I was trying to activate my BDO mobile banking account with my new Smart Communications postpaid number, but I always get this weird message:

Anybody else who is/had experiencing/ed the same error?

Updates:

[16 Mar 2011] Received an email message from BDO:

This is in reference to your Problem encountered on Smart Mobile Banking with Case ID no. xxxxxxxxx, reported last March 15, 2011.

We wish to inform you that per Smart Communications Co., please retry to access your Smart Mobile Banking account again.

Should you have other inquiries or concerns, please email us at [email protected] or call (02) 631-8000 (for Metro Manila) or at our domestic toll free number 1-800-10-6318000.

~~ I retried accessing the Smart Mobile Banking account, but the same error still persists. Will try to contact BDO again tomorrow.

[18 Mar 2011] Just finished a conversation with a BDO Service Support Agent. The timer in my phone ticked at more than 15 minutes, but actual conversation time was less than 3 minutes (or so; remainder time was that of me being on hold). I am still getting the freaking error message when I tried activating my BDO Mobile Banking. To make matters worst, upon checking my bill, it seems that I am charged for every try that I make!

[29 Mar 2011 AM] Received yet another call from the Smart Support Group (technical team, I suppose) checking if I was able to activate my BDO Mobile Banking already. I told them that I am still receiving the same error. During the course of our discussion, the CSR asked me to insert my SIM card to a “low-end” mobile phone. WTH! I told her that I do not have a “low-end” phone; I only have with me a PalmOne Treo 750 (open line), a BlackBerry Bold 9700 (Globe), and the Sony Ericsson Xperia X10 Mini Pro (Smart). According to her, I need to borrow (if not buy) a “low-end” phone so that she may isolate on where the problem is (thinking that the Xperia X10 Mini Pro is the culprit). We ended the discussion with her asking me to pay a visit to any Smart Wireless Center so that they may test my SIM — yet another WTH!

[29 Mar 2011 PM] At around 1700H, out of nowhere, I received an SMS stating that my BDO Mobile Banking is already activated and that my Mobile Banking Menu has been updated! Therefore, I conclude that the problem is with Smart and/or BDO, and that the issue is not related to my SIM card, nor my mobile phone unit.

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BDO is Down Since Yesterday!

It seems that there is problem with BDO since yesterday. My wife and I went to SM Mall of Asia and you can see the long lines of people at their ATM machines. The doors at ATM machines of the BDO branch inside the MOA is even padlocked — with the sign Out of Service. When we got home, I also noticed that MyBDO is not loading either. Up this time, even the BDO Phone Banking is offline. What could be the problem?

MyBDO is Down