What’s inside the package? The LTE device (Huawei E392), a Quick User Guide, and a Smart Bro SIM Pack:

I am one of the chosen few to beta test Smart Evolution …

SMART-LTE, or Long Term Evolution, represents 4G technology, the latest in broadband tech. This groundbreaking innovation can handle blistering download speeds up to 42 Mbps. Its low latency rate also makes it ideal for streaming HD video, online games, video conferencing, and other high bandwidth apps.

Thank you very much to Smart Communications for this privilege! Please do check my blog from time to time as I post the results of my LTE test around the difference places in Metro Manila.

Last 08 APR 2011, 21 days ago, I applied for a Smart Bro Pocket WiFi online, and just minutes later a certain Marc Arllan A. Laban-laban (Project Staff, Sales Strategies & System, Smart Communications, Inc.) sent me an email together with the application form. Within minutes, I sent him back the duly accomplished application form, together with all the requirements via facsimile – as instructed in the email he sent.

Upon sending the requirements and the duly accomplished application form to this Marc Arllan Laban-laban, I immediately sent an email asking for confirmation if he did received the documents – no (immediate) response was received. Three (03) days later, 11 APR 2011, I sent a follow-up email asking if this Marc Arllan Laban-laban received the application form, together with documentary requirements I sent via facsimile, and he did called me up on my mobile asking for more documentary requirements – thus, I sent him my latest Smart Gold bill.

Follow-ups from my end had been made daily, until 14 APR 2011 when this Marc Arllan Laban-laban replied to my email (a couple of them, actually) stating: “Hi sir. I apologize for late reply. I’ll follow up your application today. – Marc” – this was the last communication I received from him.

I thought that I will be able to use the Pocket WiFi during the long holiday break, but it was an exercise in futility of imagination.

Today, 29 APR 2011 – some 21 days after the application has been sent to Marc Arllan Laban-laban, I called Smart Bro Hotline to make a follow-up on whatever happened to the documents I submitted. Surprise! Surprise! Smart Bro Hotline cannot find the application form I accomplished and submitted via facsimile to Marc Arllan Laban-laban last 08 APR 2011! What a shame on me tantamount to stupidity?! I am making a follow-up and it seems that this Marc Arllan Laban-laban did not submitted the application form, together with the document requirements to the unit that will handle (will process) my application. Tried calling the number gave to me by this Marc Arllan Laban-laban, and that office (telemarketers, shame on you!) advised me that he was transferred to another department (why didn’t you just kicked him out?!) and they cannot locate my application!

Minutes after I banged the telephone to these telemarketers trying to fool around me, asking me to just drop by a Smart Wireless Center to fill-up an application form, etc. a certain Ryan Jara called my mobile telling me that his guy left an application form at home today. He asked me to accomplish the form and to submit all of the requirements to a Smart Wireless Center. WHAT?! Are you kidding?! Or are you plain STUPID?! I waited for 21 days and now you’re telling me to go back to square one?!

This is really how you treat your loyal subscribers?!

Can’t help but wonder why Smart is having a new promo that is open for 18 and up only. And what will be this something BIG and FREE?

Will Smart be launching an adult-themed service or wapsite? (::grin::) Is Smart having a tie-up with any leading beer company or cigarette manufacturer?

Surfing to the Smart Communications, Inc. Facebook page and I saw this 18 & Up ;) tab, which is also saying something BIG and FREE is coming by end of this month. What could it be? Be the first to know by simply “liking” the Smart Communications, Inc. FB page.

Please do visit my site regularly for updates on this something BIG and FREE from Smart.

Dubbed as “B Free Day”, in line with Smart Bro’s partnership with the two premier collegiate sports leagues, which produced limited editions of Smart Bro Plug Its, dongles designed with the sports team monickers of UAAP and NCAA member schools. These are Adamson University, Ateneo, La Salle, FEU, National University, UE, UST and UP for UAAP. The NCAA member schools are College of St. Benilde (CSB), Jose Rizal University, Letran, Mapua, San Beda, San Sebastian, Philippine Christian University (on leave), and University of Perpetual Help.

“Supporting school sports is one of our advocacies as these provide positive entertainment and promote healthy competition among the youth. Giving away the dongles is our reward to them, in line with Smart Bro’s goal of delivering Internet for all,” explained Smart marketing group head Annie P. Naval.

Held at the Megatent in Ortigas Avenue, Pasig City, “B Free Day” thrilled the student crowd with back-to-back performances by popular rock bands Sandwich, Hale and Spongecola; raffle draws; and games and treats reminiscent of school fairs such as bail out jail booth, balloon darts, ball toss, back massages, burgers, beverages and other sponsors’ freebies—all beginning with the letter ‘b’.

Another popular section of “B Free” featured a remount of the successful Smart Bro Broadbandemonium – The Great SMART Bro Sale. The sale brought together major PC brands Acer, Dell, Hewlett-Packard, Lenovo, Neo and Toshiba, which have bundled Smart Bro in some of their latest models, to give buyers the right equipment to enjoy the Internet with Smart Bro’s fast connectivity.

Smart Communications, Inc. recently launched its expanded HSPA network nationwide, from Pagudpud, Ilocos Norte to Digos, Davao del Sur—with many more cellsites expected to go live before 2009 ends. Metro Manila, Cebu, Davao, and other key cities are already covered with seamless, high-speed mobile broadband which provides a subscriber high speeds of up to 5.8Mbps, enabling Smart Bro subscribers to enjoy the fastest wireless broadband service when surfing the internet.

Thanks to the wonderful people of Havoc Digital (and Rogue) for the Press Pass!

With Smart Bro, here’s what I get:

Now, with Sky Broadband (same monthly subscription fee with Smart Bro):

With the same MSF (Monthly Service Fee) as with Smart Bro, I will no longer be in contact with lousy customer service agents and no more long lines of queue at their business centers just for a simple request to be done. The Sky Broadband customer service is indeed very good — cannot be matched by Smart nor Globe.

The Smart BRO package will cost a subscriber around PHP1,799.00 per month (PHP1,000 for the Eee PC + PHP799 for the wireless internet connectivity of up to 60 hours free).

Read the entire press release here.

Some people probably want a better idea, for when the O2 line is all set up and they’re itching to establish a sound wireless network at home. Now, for those who wants a clearer visual of my settings, here it goes:

REYESHOME

If you were helped of this post, your “Thank you!” is accepted, but your PayPal donation is better.

Saturday came, and at around 1300H, my wife sent me an SMS advising that the SmartBro technical crew are already there — too early for the 1500H schedule. So I sent instructions to my wife, based on what the CSR and I had agreed upon — to replace the LAN cable and AC adaptor of the Motorola Canopy antenna. To my surprised, my wife sent me an SMS again saying that the SmartBro technical team advised her that the LAN cards (01 onboard the mother board, 01 PCI, and 01 USB) are all NOT WORKING. What?! I immediately called home, and advised the technical crew to wait for me til 1400H (that was 1335H already).

When I arrived home, some 15 minutes later, the SmartBro technical crew were nowhere to be found. Apparently, they had lunch while waiting for me — that’s OK! So, when their team leader finally came face-to-face with me, I asked him what is their findings, and he said that my LAN cards are all defective. WTF?! Is that a coincidence or what?! I told him that it is impossible, since the PCI LAN card came from a workstation, that is in tip-top condition, plus the USB LAN card is working 100%. As I see it, it’s the Motorola Canopy antenna or the LAN cable from the Canopy to my LAN cards which is defective.

So, he brought a new (still sealed) Motorola Canopy antenna, attached a new LAN cable to it and the other end to my LAN cards (testing each of the network adapters), and still the error is “A network cable is disconnected.” He then insisted that my LAN cards are all defective. But, I told him, during the installation of the service two years ago, the technical crew had to change the Motorola Canopy antenna four (04) times, before we were able to connect to their base station. So, with a grin in his face, he went back outside and returned with another set of sealed Motorola Canopy antenna. He said, if this one will not work, it is really my LAN cards which are damned. But, before I let him attach the new antenna to my PC, I showed him that the onboard LAN card (Intel) is indeed working, as reported by the diagnostic tools software.

So, the cables were all changed, the new Motorola Canopy antenna attached, and wallah! SmartBro is back online in my PC. Now I firmly believe that their technical crew are NOT that technical at all. You see, troubleshooting needs some analytical thinking, and I do not know if they have it.

That very same night, I called Smart Bro Customer Support, and after talking to someone by the name of Jason for almost 30 minutes using a GlobePH mobile phone, the line was disconnected. It was almost 2300H already that night, so I didn’t bother to make another call to them.

Last night, the same problem is being experienced. I made call to the Smart Bro Customer Support again, and after being on hold for more than 15 minutes — using my GlobePH mobile phone (I did advised the CSR that I am using a mobile phone), the CSR instructed me to replace the UTP cable of the Smart Bro. WTF?! All I am asking was for a technician to drop by our place and check the cable connections, and now you are asking me to change the UTP cable by myself?