With Smart Bro, here’s what I get:

Now, with Sky Broadband (same monthly subscription fee with Smart Bro):

With the same MSF (Monthly Service Fee) as with Smart Bro, I will no longer be in contact with lousy customer service agents and no more long lines of queue at their business centers just for a simple request to be done. The Sky Broadband customer service is indeed very good — cannot be matched by Smart nor Globe.