However, around July of this year, when my parents started complaining that the telephone line does not have a dial tone  every now and then. Since the line is named under me, I will call their Customer Support (919.8888 — it’s more of a support now since they ARE NOT REALLY IN SERVICE) and report the problem. The usual CSR spill is that, “Sir, please wait for 24-48 hours, please monitor the line’s dial tone, and our technical crew will visit your phone or contact you.” That’s BS (pardon me)!

It will take 3-5 days for the dial tone to go back and a day later, someone will give me a ring (or my father’s mobile phone) asking if the line is OK already. In between those 2-5 days, I will make follow-up calls to my complaint, and they will usually say, “It’s still under process,” or “They are still checking on the problem.”

Now, around a week ago, my brother (living with my parents) noticed that it seems our line has a “party line” — uso pa ba yun?! He was about to make a call when he heard someone speaking on the other line. He tried to speak with this person, but apparently, that person (on the other line) is speaking with somebody else. My dad and mom experienced the same thing Monday and Tuesday afternoon, before the dial tone went out again yesterday.

I am getting pissed with these guys. I’m here at my parents’ house now and my dad contacted the Globelines Customer Support again, and I asked him to give me the phone so that I can speak with the CSR. What made me irate is when I asked when will the lineman pay our telephone unit a visit, and the CSR told me that all of their linemen were busy as of the moment. BS again (pardon me agin)!

Two (02) crew cabs of Globelines are parked just across our street and the linemen are just sleeping inside it. My dad one of the linemen to check on our unit, and he asked that he has still to receive the work order and advised my dad to just call the customer service.

It seems that Globelines is going the way of PLDT now.