Been using my Smart-locked Sony Ericsson W760i for almost a month now. It was preactivated with MMS and Mobile Internet. I was able to take picture shots with it, then post it directly to the web (via BlogSpot and Twitpic).

Then suddenly, when I was about to post a picture of Robyn during luncht time today, I got this odd error:

Connection failure. Check settings. If problem persists, please contact your operator for support.

Thinking that my GRPS/3G/MMS settings was the problem, I made an OTA request. Got the new settings saved, and the same problem is encountered. So I tried to dial the Smart Customer Service Hotline *888. An odder voice prompt error was encountered:

The subscriber you are calling can be reached through text messaging. Thank you!

Using the landline, I was able to contact the Customer Service of Smart. Their advise: for me to wait for up to 48 hours to check if I still encounter error. This is what I hate about Smart (Bro, Buddy, etc) — waiting game.


ABOUT THE AUTHOR

Robert “Bob” Reyes is a technologist, an IT Consultant and Tech Speaker, a certified Google IT Support Specialist, and an Open Source advocate representing the global non-profit Mozilla (makers of Firefox) in the Philippines. Bob is a Technology Columnist for the Manila Bulletin Publishing Corporation and an aviation subject matter expert contributor for Spot.PH.

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3 thoughts on “The Day My Smart Mobile Phone Went Semi-Dead”
  1. @Juanel thanks for visiting my site! Try sending the keyword ROAM OFF to 333. Read my latest post about this problem.

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