“Stupidity” of BDO: Smart Money Transactions

Posted by Bob

October 18, 2007

I asked a friend of mine to buy me something at Gilmore yesterday. She had already delivered the item to our place yesterday. This morning, my friend asked me to send the payment thru her Smart Money account. So I immediately went to BDO to make the deposit. I inquired the teller on what form shall I use to make a Smart Money deposit. The teller replied that I should use the Orange form (Bills Payment). After filling-up the form with my friend’s Name and Smart Money Card Number (BTW, the amount is just Php500.00), I fell in the queue line.

Minutes later, it was my turn for service. I handed over the Bills Payment form and money to the teller, and she asked if I have with me the Smart Money card. Of course, I will NOT have the card! She refused to accept my “deposit/payment”, as it is in their policy that the Smart Money card must be physically present when doing a deposit to it. What?! Are you kidding me?!

I asked for the branch manager, whom I know since I maintain my BDO account there. She explained to me that if ever there is an error in the encoding of the Smart Money card in the Bills Payment slip, there is NO way for them to reverse the transaction and to credit the amount to the correct Smart Money card account. I told them that I am very much sure of the Smart Money card number, as it was sent to me by my friend. So she instructed her teller to accept my transaction.

I think it is (sorry for the term) STUPIDITY on the part of BDO to require persons loading, topping-up, depositing, or whatever term you wish to call it, their Smart Money accounts to present their cards when doing such transactions. Some people opted to get a Smart Money card for purposes of Money Transfers and Remittance.

How in the world will it be possible for someone who is sending money (hear and abroad) to someone to get hold of the receipient’s Smart Money card? Does it mean that they are limiting the transaction to the Smart Money card holder themselves only?

Kaya di lumalaganap eCommerce sa Pilipinas e! Better use Globe GCash.

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Personal, Rants & Complaints, eCommerce

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Comments

Same here. Same also with Smartmoney rules. Mabuti pa ang western Union

Comment by Concern Citizen on 2 August 2008 @ 19:34

I agree GCASH is much Better than Smart Money Transfer or smart padala, mas marami nga lang ang user ng Smart.

Comment by slyboy_12 on 3 July 2009 @ 20:10

hehehe.. ang bobo naman nung teller sa BDO.. woooooot!

Thanks for this post, yung orange form pala kukunin ko. Para di na ako mag tanong pag punta ko ng BDO. yey!

Comment by jehzlau on 28 July 2009 @ 06:52

Now I understand why using Smart Money is definitely not a smart decision. Their “Customer Care” group and system need overhauling. Your patience will be tested each time you call their 845-7777. My last phone transaction was on 1/11/10 @ 220PM. Due to the so many times I was put on hold, the call finally ended at 311PM.
What is the call about ? To follow up the PIN mailer !! It’s that simple. They don’t know the status of delivery. My first call for follow up was on December 18,2009.

Comment by Charlie Yap on 12 January 2010 @ 11:57